Warranty and Return Policy

Leica Geosystems Customer Care Packages and Warranties

Leica Geosystems Customer Care Packages (CCP) ensure you achieve maximum value from your investment. When you buy a CCP from Leica Geosystems, you immediately start to benefit from instant access to our global network of professional support and service teams while you work.

When you choose a CCP you profit from:
Maintenance and warranty plans that ensure top equipment availability
Trouble free usage and minimal downtime
Preferred hotline access at no additional cost
Keeps your personnel productive by enabling them to obtain professional advice when needed

These packages are operated by a global network of professional support engineers and service technicians, and are available for total stations, GNSS products, digital levels and controllers, as well as HDS products and software.

Customer Care Package offering
With a range of five different CCPs, you will be sure to obtain the package that best suits your particular requirements and budget. From Basic to Gold, Leica Geosystems has the right CCP for your business.

Customer Support
Benefit from direct telephone and online access to a network of support professionals who will work with you to solve any problems that may arise, whether they are operational questions, instrument configuration issues or general advice. Support requests can be submitted online 24 hours a day.

Software Maintenance
Latest software improvements and new features keep you and your products up-to-date to maximise productivity.

Hardware Maintenance
Periodic preventative maintenance carried out by experienced technical service experts:
Minimises repairs
Minimises downtime
Ensures reliable instrument operation with Calibration Certificate Blue
The full service history helps your products retain their future sale value.

Extended Warranty
Leica Geosystems surveying instruments come with a standard one-year warranty. This may be extended to a maximum of three years, covering labour and spare parts. An extended warranty provides the additional security of knowing that unplanned costs in the future can be avoided.

Returns

NOTE: If you receive a package that is damaged please refuse the packaging and contact us within 3 business days so we can assist with a claim against the carrier. We cannot assist with packages that have been accepted and then later claimed as damaged. If you receive an item that is defective, please contact us within 3 business days with notification of the problem. We will gladly correct the problem directly or with the manufacturer.

Request a Return Authorization (RMA) via email to sales@geotx.com before making a return. Please await instructions for your return once the RMA has been issued and retain a copy for your records until the return has been completely processed. It is your proof that your return request was approved.

Returns will only be processed if we are notified within 7 calendar days of receipt of your order. If your RMA request is received outside of this time limit, the items purchased are non-returnable. Attach a copy of the RMA inside the package containing your return item and ship (prepaid) to:
Geomatic Resources
Attn: Returns
2914 Story Road West
Irving, TX 75038
Returns must be shipped in their original condition and in original packaging. Include a copy of invoices/packing slips and RMA. Freight, handling charges and insurance are not refundable.

Items damaged during shipping should be covered by insurance (automatic up to $100 with UPS). We encourage all customers to obtain insurance protection if they have concerns. Simply note your request for insurance on your order and we will charge or bill you accordingly.

There are no returns for Supplies, Batteries, Cables and items purchased with a discount coupon or personalized items.

You will only be reimbursed for freight if the item is defective or sent to you in error. No restocking fee for such returns.

All returns require prepaid shipping by customers and may be subject to a 15% restocking fee.